top of page

Support Ticket Form

We will respond ASAP!

TotalVU Esports Support

Check out the FAQ for self-help info


We thought you might have questions... 

What if I still need help?

You can reach us on Discord! Or you can check out the FAQ. Or you can send us a ticket and we'll email you back.

2. Open the System->Sound->Volume Mixer and set  it like this (light mode shown):

3. If you haven't yet, download TotalVU VoiceMeeter Banana XML file download:  Download

Import the file into VoiceMeeter. In the upper right, clicki the Menu button->Load Settings.

4. Confirm or adjust the settings as below:

Notes on the above:

  1. Your Mic input (IN 1) is sent to output B1 for use as webcam audio for TotalVU

  2. The Windows Audio panel is sending all audio to IN-4 (Voicemeeter Input) for your headphone mix

  3. The Windows Volume panel is sending gameplay audio to IN-5 (Voicemeeter Aux Input) for use as the TotalVU gameplay audio

You are now ready to sign into TotalVU and to send your webcam and game feeds into the TotalVU cloud, and then to your fans, teammates, friends and followers!

Windows 11 Voicemeeter setup

1. Open System->Sound->All sound devices->VoiceMeeter Input Properties. Set it as the Default using the pull down. Note: Use VoiceMeeter Input, not Voicemeeter AUX. (Dark mode shown)

Using Win 11 System Sound All devices VoiceMeeter Input properties to select VoiceMeeter Input as Default

3. Open Win 10 App volume and device preferences. You can find it by Start Icon and searching for Volume. Set them as below (dark mode is pictured). Send the gameplay audio to Voicemeeter AUX Input.

Win 10 Example with Halo as the game sending audio to VoiceMeeter Aux input.

Win10 Making VoiceMeeter VAIO virtual input  as the default output in Windows.

Setup VoiceMeeter Banana

VoiceMeeter creates a virtual audio device so Windows will see the device. This way you can hear your mic and gameplay audio together in your headset, and send them to TotalVU separately. By sending both sound sources to VoiceMeeter, we create a mix for your headset. We also feed the gameplay audio to TotalVU.


First we need to adjust Windows Sound and App Volume settings. We are adjusting the Sound Settings so all audio from your PC will go to VoiceMeeter's input. We adjust the App Volume settings so we set VoiceMeeter Input to 100% as default output, and we also set your game audio to VoiceMeeter's Aux Input.

Windows 10

  1. Run Voicemeeter. Load the TotalVU XML presets for VoiceMeeter if you haven't already (Menu button->Load Settings).

  2. Click your Windows Sound icon to open the Windows Sound dialogue. Select VoiceMeeter Input (VAIO) and click Set Default. NOTE: select VoiceMeeter Input, not AUX Input.

Start the Virtual Camera


IMPORTANT: Start the Virtual Camera by clicking on the Start Virtual Camera item in the Controls Menu. This step is not used when streaming to Twitch. But it is required for TotalVU. Notice the menu changes to Stop Virtual Camera, indicating the virtual camera is working.

The Virtual Camera is running. 

OBS is now working and setup is completed.

In the future, you can open OBS, select the source you created, start the game client and click Start Virtual Camera. No need to configure the source again.

  1. ​​Set the Base resolution to 1920x1080

  2. Set the Output resolution to 1920x1080

  3. (If enabled, set the Downscale filter to Bilinear)

  4. Set the Common FPS values to 30

  5. Click Apply

  6. Click OK 

Set the correct resolution and FPS for the Window Capture Video source

Adjust OBS Video Settings

  1. ​Under the Controls menu on the right, click Settings. See the Settings window appear.

  2. In the Settings window, click the Video tab on the left. 

3. See the Properties window appear. Click on the Window field. A list of your windows appears.

4. Select the game window.

Select your game's window. See the game appear in the top area.

Create and name new source with Game or Screen capture

2. See the Create dialogue popup appear. Set Create New, type in a Name for the new source, click OK

Setup a new source in OBS​

  1. Click the + in the lowest left of OBS to create a new Source. A menu appears. From the menu, choose Game Capture or if you play fullscreen, Display Capture.

Be sure Sources is clicked. Click + to add a new source.

Set up OBS for Your Gameplay Video

OBS is used to send your gameplay video to TotalVU. OBS captures your gameplay window and outputs it through the OBS virtual camera. You will not be using OBS for “streaming” as you would to Twitch or YouTube. So the setup is slightly different. If you haven't installed OBS, download the OBS installer and run the installer.

  1. Start your game client (in our example it is League of Legends) so it is running (on the preferred monitor if you have more than 1)

  2. Run OBS, then follow the guide further.

Hardware and Software required on your machine 

Be sure all of the hardware is attached and the software installed during this step. If you already have the software installed, please check you have the latest updates. Follow the guide further for OBS and Voicemeeter setups.

  1. Install your Webcam

  2. Install Headset with mic

  3. Install OBS software (free)

    1. Download OBS Studio:

    2. Open the installer and install

  4. Voicemeeter Banana (donation)


    2. Open the installer

    3. Run Voicemeeter

    4. Download Voicemeeter settings XML file to import: TotalVU1.xml download

    5. Import the setting XML file 

  5. Chrome or FireFox  browser updated to latest version (Chrome preferred)

    1. IE, Edge, Safari are not supported

    2. Chrome:

    3. FireFox:

Register your info with UGC (this info is used by TotalVU)

  1. Go here to register:

  2. Remember to complete the player’s profile

    1. Username

  3. Remember to complete these personal details

    1. Upload your avatar

    2. Fill in Full name

    3. Fill in City

  4. Join your team


Twitch and Youtube Users

If you already stream to Twitch or Youtube, you have your webcam, headset and OBS already installed. You may even have Voicemeeter installed. Please create a separate scene in OBS and Voicemeeter for your TotalVU setup. 

TotalVU does not use the "streaming" part of OBS.

How TotalVU Works

TotalVU uses a feature of Chrome or FireFox browser to send video and audio from your machine into the TotalVU cloud. You send your webcam and headset mic feeds to TotalVU in one browser tab (just as you would for Google Meet.) Then with the help of OBS and Voicemeeter, you create a virtual camera and virtual audio device from your gameplay video and sound. You send the gameplay video and audio to TotalVU using a second browser tab.

TotalVU Setup Guide

for Players and Commentators

bottom of page