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TotalVU Esports Support

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FAQ

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What if I still need help?

You can reach us on Discord! Or you can check out the FAQ. Or you can send us a ticket and we'll email you back.

  • How do I setup for Windows 11?
    Please scroll down this page to the Setup Guide for complete instructions.
  • What browsers can I use?
    Chrome or FireFox browser updated to latest version (Chrome preferred) IE, Edge, Safari are not supported Chrome: https://www.google.com/chrome/downloads/ FireFox: https://www.mozilla.org/en-US/firefox/windows/
  • How do I set up for Windows 10?
    Please scroll down this page to the Setup Guide for complete instructions.
  • How do I sign into TotalVU?
    Log into UGC with your player account. Go to your Match Lobby page for your match. Scroll down the page to the TotalVU area. The Competitors dialogue when going to the Match Lobby 3. Click Add Webcam, above. See the Select Audio and Video dialogue appear. Select your webcam and Voicemeeter B1 Voice Out from the pulldown menus. Then click Join Room. You will see your camera feed appear. Use pulldowns to choose your webcam camera and Voicemeeter B1 Voice out. 4. Duplicate this tab by right-clicking on the tab in the top of the browser, and click Duplicate from the menu that pops up. The browser opens the new tab. Select the "Duplicate" choice half way down the menu 5. The browser opens the new tab. Click Add Gameplay Stream. The dialogue opens again, this time for adding the gameplay audio and video. Adding gameplay video in second tab Use the dropdowns to select the OBS Virtual Camera and the Voicemeeter AUX Output for the audio. Select OBS virtual camera and Game Out audio from Voicemeeter Virtual Aux Output B2 Your webcam and gameplay are now visible to all the fans, teammates and coaches who are watching!
  • What software do I need for TotalVU?
    Install OBS software (free) Download OBS Studio: https://obsproject.com/download Open the installer and install Voicemeeter Banana (free, donation) https://vb-audio.com/Voicemeeter/banana.htm Open the installer Run Voicemeeter Download Voicemeeter settings XML file to import: TotalVU1.xml download Import the setting XML file Chrome or FireFox browser updated to latest version (Chrome preferred) IE, Edge, Safari are not supported Chrome: https://www.google.com/chrome/downloads/ FireFox: https://www.mozilla.org/en-US/firefox/windows/
  • Where are the audio emotes (sounds) ?
    The audio emote icon appears after you join a WatchParty. Click the emotes icon to open the panel where you can trigger the emotes. Click the icon again to close the panel.
  • Adjust volume if something is too loud or too soft?
    Click on the "Sound" (speaker) icon below the chat area. A mixer will popup. You can adjust each sound source to your liking at any time. Click the speaker icon again to close the mixer. Use the scroll bar at the bottom of the mixer to see more volume controls.
  • Can I use my own GIFs in the chat?
    TotalVU partners with GIPHY for the GIFs in the chat. If you upload yours to GIPHY, they will be available in TotalVU.
  • What are the **** in the chat?
    To make a better more sportsman-like environment, we try to replace words that some people might not be OK with.
  • How do I join or start WatchParty?
    If you are joining a friend's party, ask your friend to send you the invite code again, or send it a different method. Once you have it, click the "Join Watchparty" button. If you are starting your own party, just click "Host a WatchParty" and click the Copy button to copy the code to your clipboard. You can send the code to anyone you want to join you. When you use the Copy button, you will see the following invitation in your clipboard, ready to send: Please join me at the TotalVU / UGC match here: https://www.ugcesports.gg/match/lobby/<a lobby number>. Copy and paste this code when joining the Watchparty: 5b1e072a-84ee-4c5d-ae7e-6475cf36be6a Your friend just clicks the link, clicks the "Join a Watchparty" button, and pastes the code.
  • My question isn't here. Is there a live person I can chat with now?
    Check our hours. Yes if we are in ! Please send us a message if we are out. We really want to help you get your questions answered!
  • How long does it take for you to go live with a new customer?
    Our record time is hired on Friday, customized and live on Tuesday (for Showtime!)
  • What if I get an error when adding my mic or camera?
    How to Give Browser Access to Your Camera and Mic Control which sites can use the mic and camera By Scott Orgera and TotalVU Updated on May 4, 2022 In this article: This article explains how to allow your camera and mic access in Chrome. Instructions apply to all desktop devices with the most recent version of Chrome. Follow similar procedures for FireFox if you are not using Chrome. Access Chrome Camera and Mic Settings More Options for Site Settings More things to check Check possibilities in this order: Check for other apps or other browser tabs using your mic or camera. Select the three dots in the upper-right corner and go to Settings > Privacy and security > Site Settings, check settings. Alternatively, select the lock icon next to the URL at the top of Chrome and choose Site Settings, check site settings. Use the Custom behaviors section to set permissions for individual websites, unblock the website itself. Details: 1. Sometimes after a Zoom call, Zoom doesn't close, so it "holds on" to the mic or camera. Same with other apps like Discord, Many Cam, Any Cam, OBS, etc. Also, the browser itself may have a conflict if you are using it with Google Meet, Discord on the web, etc. Close the tabs to free up the mic and camera. 2. If you want to allow a website to access either the mic or camera, you can do so under Chrome's settings menu. Open Chrome and select the three vertical dots in the upper-right corner. Select Settings. Choose the Privacy and security section. Scroll down and select Site Settings. In the Permissions section, select Camera, which contains the Camera and Microphone options. Activate the Sites can ask to use your camera option. Repeat the process for the microphone and activate the Sites can ask to use your microphone option. 2. More Options for Site Settings If you have multiple microphones or cameras, you can choose which one to use as the default device for Chrome using a drop-down menu next to the default listing. Make sure to turn off the Don't allow sites to use your microphone (or camera) option. 3. You can manually set camera and microphone access for individual websites. Add them in the Custom behaviors section under Not allowed to use your camera (or microphone) or under Allowed to use your camera (or microphone). If you remove a website from the block list, it doesn't move it to the allow list and vice versa. The same idea is valid for the list of allowed devices. Deleting a site there does not move it into the list of blocked sites. More things to check if none of the above works: How do I enable a microphone in Windows? In Windows, go to Start > Settings and select Privacy > Microphone. Then, in the Allow apps to access your microphone section, turn on the toggle switch. How do I turn the microphone on and off on my Android device? Open the Chrome app and select Settings > Site Settings. Then, tap Microphone and turn the Microphone toggle switch on or off.
  • Can I find out tech details not on the website?
    Of course. Please check the Tech page on the website. Please reach out here and let's discuss via chat, a support ticket or email to contact@totalvu.tv
  • Do you have startup pricing?
    Yes. We'll work with you for a win-win.
  • Do you have special pricing for schools or non-profits?
    Absolutely. If you are not monetizing your content, we will find a way to reach a win-win.

2. Open the System->Sound->Volume Mixer and set  it like this (light mode shown):

3. If you haven't yet, download TotalVU VoiceMeeter Banana XML file download:  Download

Import the file into VoiceMeeter. In the upper right, clicki the Menu button->Load Settings.

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4. Confirm or adjust the settings as below:

Notes on the above:

  1. Your Mic input (IN 1) is sent to output B1 for use as webcam audio for TotalVU

  2. The Windows Audio panel is sending all audio to IN-4 (Voicemeeter Input) for your headphone mix

  3. The Windows Volume panel is sending gameplay audio to IN-5 (Voicemeeter Aux Input) for use as the TotalVU gameplay audio

You are now ready to sign into TotalVU and to send your webcam and game feeds into the TotalVU cloud, and then to your fans, teammates, friends and followers!

Windows 11 Voicemeeter setup

1. Open System->Sound->All sound devices->VoiceMeeter Input Properties. Set it as the Default using the pull down. Note: Use VoiceMeeter Input, not Voicemeeter AUX. (Dark mode shown)

Using Win 11 System Sound All devices VoiceMeeter Input properties to select VoiceMeeter Input as Default

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3. Open Win 10 App volume and device preferences. You can find it by Start Icon and searching for Volume. Set them as below (dark mode is pictured). Send the gameplay audio to Voicemeeter AUX Input.

Win 10 Example with Halo as the game sending audio to VoiceMeeter Aux input.

Win10 Making VoiceMeeter VAIO virtual input  as the default output in Windows.

Setup VoiceMeeter Banana

VoiceMeeter creates a virtual audio device so Windows will see the device. This way you can hear your mic and gameplay audio together in your headset, and send them to TotalVU separately. By sending both sound sources to VoiceMeeter, we create a mix for your headset. We also feed the gameplay audio to TotalVU.

 

First we need to adjust Windows Sound and App Volume settings. We are adjusting the Sound Settings so all audio from your PC will go to VoiceMeeter's input. We adjust the App Volume settings so we set VoiceMeeter Input to 100% as default output, and we also set your game audio to VoiceMeeter's Aux Input.

Windows 10

  1. Run Voicemeeter. Load the TotalVU XML presets for VoiceMeeter if you haven't already (Menu button->Load Settings).

  2. Click your Windows Sound icon to open the Windows Sound dialogue. Select VoiceMeeter Input (VAIO) and click Set Default. NOTE: select VoiceMeeter Input, not AUX Input.

Start the Virtual Camera

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IMPORTANT: Start the Virtual Camera by clicking on the Start Virtual Camera item in the Controls Menu. This step is not used when streaming to Twitch. But it is required for TotalVU. Notice the menu changes to Stop Virtual Camera, indicating the virtual camera is working.

The Virtual Camera is running. 

OBS is now working and setup is completed.

In the future, you can open OBS, select the source you created, start the game client and click Start Virtual Camera. No need to configure the source again.

  1. ​​Set the Base resolution to 1920x1080

  2. Set the Output resolution to 1920x1080

  3. (If enabled, set the Downscale filter to Bilinear)

  4. Set the Common FPS values to 30

  5. Click Apply

  6. Click OK 

Set the correct resolution and FPS for the Window Capture Video source

Adjust OBS Video Settings

  1. ​Under the Controls menu on the right, click Settings. See the Settings window appear.

  2. In the Settings window, click the Video tab on the left. 

3. See the Properties window appear. Click on the Window field. A list of your windows appears.

4. Select the game window.

Select your game's window. See the game appear in the top area.

Create and name new source with Game or Screen capture

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2. See the Create dialogue popup appear. Set Create New, type in a Name for the new source, click OK

Setup a new source in OBS​

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  1. Click the + in the lowest left of OBS to create a new Source. A menu appears. From the menu, choose Game Capture or if you play fullscreen, Display Capture.

Be sure Sources is clicked. Click + to add a new source.

Set up OBS for Your Gameplay Video

OBS is used to send your gameplay video to TotalVU. OBS captures your gameplay window and outputs it through the OBS virtual camera. You will not be using OBS for “streaming” as you would to Twitch or YouTube. So the setup is slightly different. If you haven't installed OBS, download the OBS installer and run the installer.

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  1. Start your game client (in our example it is League of Legends) so it is running (on the preferred monitor if you have more than 1)

  2. Run OBS, then follow the guide further.

Hardware and Software required on your machine 

Be sure all of the hardware is attached and the software installed during this step. If you already have the software installed, please check you have the latest updates. Follow the guide further for OBS and Voicemeeter setups.

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  1. Install your Webcam

  2. Install Headset with mic

  3. Install OBS software (free)

    1. Download OBS Studio: https://obsproject.com/download

    2. Open the installer and install

  4. Voicemeeter Banana (donation)

    1. https://vb-audio.com/Voicemeeter/banana.htm

    2. Open the installer

    3. Run Voicemeeter

    4. Download Voicemeeter settings XML file to import: TotalVU1.xml download

    5. Import the setting XML file 

  5. Chrome or FireFox  browser updated to latest version (Chrome preferred)

    1. IE, Edge, Safari are not supported

    2. Chrome: https://www.google.com/chrome/downloads/

    3. FireFox: https://www.mozilla.org/en-US/firefox/windows/

Register your info with UGC (this info is used by TotalVU)

  1. Go here to register: https://www.ugcesports.gg/home

  2. Remember to complete the player’s profile https://www.ugcesports.gg/settings/account

    1. Username

  3. Remember to complete these personal details https://www.ugcesports.gg/settings/personal-details

    1. Upload your avatar

    2. Fill in Full name

    3. Fill in City

  4. Join your team

Introduction

Twitch and Youtube Users

If you already stream to Twitch or Youtube, you have your webcam, headset and OBS already installed. You may even have Voicemeeter installed. Please create a separate scene in OBS and Voicemeeter for your TotalVU setup. 

TotalVU does not use the "streaming" part of OBS.

How TotalVU Works

TotalVU uses a feature of Chrome or FireFox browser to send video and audio from your machine into the TotalVU cloud. You send your webcam and headset mic feeds to TotalVU in one browser tab (just as you would for Google Meet.) Then with the help of OBS and Voicemeeter, you create a virtual camera and virtual audio device from your gameplay video and sound. You send the gameplay video and audio to TotalVU using a second browser tab.

TotalVU Setup Guide

for Players and Commentators

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